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Magic jack has not been very much help. Can anyone help me. Alternatively you may have crummy volume on your device. Others have randomly found similarly, leading me to wonder if their quality control is all that good.

I have a problem when i click on my soft phone icon i get a pop up over the phone that says product of the year so i click the x in the top right hand cornor the pop up goes away but so does my soft phone lol I downloaded the lastes windows update but it didnt fix the problem please help.

Jim, There is windows soft phone for magicJack. It only exists for Android and iOS devices. Buy a device and it will work next time you physically connect the device via USB to your desktop or laptop windows or OSX computer. Plug in your phone to the device. It should work exactly as planned.

Uninstall the app from your windows machine. Get the MagicFeatures Plug In. I paid for it and it works great! Audible Caller ID. Anonymous call block.. Thanks again Theresa! For those of you not familiar, your magicJack must be connected to a windows computer via USB in order to use MagicFeatures. I got the update link from a tech chat. After plugging in my magic jack and phone, it brought up a Magic jack interface, but I was never prompted or guided through any update.

How do I get the update? The audio on my magic jack has suddenly become so bad I can barely hear people on the other side through the buzzing. Check out this page. The accompanying video shows what you should expect to see with the new interface. May I suggest rebooting your modem, router, etc.? Additionally, if you have not yet done so and you have a very slow or high-latency connection, it may help to statically assign an IP to the magicJack and in some instance enable port-forwarding.

Thanks for your response. My issue is not volume, it is a VERY loud buzzing, whining noise that drowns out the voices. I will try your directions, thank you.

Normally I have it plugged into the outlet adapter so it works separate from the computer. It sucks not having your home phone…. Thanks for all your helpful efforts! Your suggestion of trying a different adapter was offered long before tech support provided it, and actually did help with the audio a bit.

It would begin with the awful sound and then it would dissipate after a few seconds. Back to tech support of course. I hope this does the trick and I can leave you and tech support alone in the future lol. Thanks again! This is true for phones connected directly to a DSL phone service, but this phone is connected to a magicJack.

Ethernet basically is that static on a DSL connection, and the router uses it to communicate with the rest of the interwebs. The magicJack is an Ethernet device that translates that stuff into phone messages for use on a phone.

A DSL Filter is unnecessary in this example. Please help.. I had no problem with majic jack until recently. I receive calls absolutely fine but I can not make any. I have chatted with their support for hours upon hrs. Nothing helps. The really weird part is after I downloaded the version of windows vista I was able to make 1 outgoing call then back to nothing.

What version of windows are you using? What version of magicJack are you using? Are you using the magicJack connected to your computer or to your router? So my issue is from apk install, first run. Please log in screen. I have not tried to install magicJack on more than one device. There may be a limit. Perhaps one of us will be able to find out definitively why this might happen.

I like a clean site, so all comments are moderated. Akismet is fairly reliable, but sometimes clever spammers get through. Moderation also means it might be a little while before your comments appear. Thanks for your patience. Cheers, Chris. I currently have a magic jack app on the machine but it is blinking terribly and as a result, I am unable to use my Magicjack phone.

Where can I find the software? I think I just need to reinstall it. What do you think? Can you please assist? Please see my previous response. The ethernet cable is used for connecting directly to your router. It is not used for connecting to your computer. That may solve a lot of frustration. Use only the USB connector to connect to your computer. AC adapter and ethernet cable are not required in this mode.

Angel, You should not have any trouble connecting. The firmware should automatically install and connect. Usually, is an internet connection error. Try a standard network reboot: 1. Power off your modem, router and magicJack. Wait two minutes. Turn on the power to the modem. Wait one minute. Connect modem to router if applicable.

Connect magicJack to router. Check on your laptop to see if you can connect to any random website. If you can view a website, make a call on magicJack. Try calling again. Your magicJack AC adapter should be just over five volts, but it may be either under or over charge. The software should auto-install.

If none of these work, check with magicJack chat support. Im trying to find a driver for a majicJack bought about 4 years ago,.. You might consider updating it on a windows 7 or 8 machine — it should do it automatically when you plug it into the windows computer USB port.

The firmware on the device should then be updated. You could then try putting into the USB port on a mac OS10 to see if the firmware will at least recognize the mac machine and upgrade for the mac firmware automatically. Alternatively, contact chat support at my.

That way, ostensibly you could keep your number from your broken device and put it on a working device. This is apparently no longer working with magicJack devices and finding the executable has become rather difficult, so the question may be moot. I have used the magicjack classic usb one for years, actually i use on windows 8. You may want to hold off. Additionally, while some 8.

You may have to reboot before updated firmware takes effect. It is without doubt that this Magic Jack one of the best thing happened to me in communication. I have it for the past year. Now I am having a problem. I am now in Egypt. Thank you. Error 23 means you have to reserve an IP address for your magicJack, assuming your router is directly connected via Ethernet.

That way, whenever you connect your magicJack to the router, it will automatically use that IP. If you cannot reserve the IP, another method may be to disconnect and reconnect the power supply of your magicJack when you start getting the error. The magicJack device has no such password interface.

Unfortunately, this means that when you log off, your magicJack will no longer be granted access either. Hi Chris, Greetings from India! Since Feb I was having a problem connecting with MJ. After fixing it I decided to read the other hits and found your website.

You have given awesome support to so many people with MJ problems. Next time I have an issue I know where to look :- Cheers. Are you using the app on your cell phone or the physical device on your ethernet with a corded or cordless phone? Perhaps, if you can provide specifics we can get to the heart of the matter.

Richard Wiker: I have a dial tone, but not really a connection since the dialtone does not go away when I press the phone keypad. The best thing I can do for you now is to pass your Comment and suggestion to Appropriate Department. Richard Wiker: THat is fine to include my name. Please email me when the fix is made. Richard, Thank you so much for spearheading this.

I tried uninstalling MJ with Terminal Commands and restart, then reinstall and still no luck. The app just continues to hangs on launch. Paul, Again, thanks for your comments. I can not use magic jack with El Capitan either and i have no clue how to fix this. Any suggestions. Cynthia, thanks so much for your comment. You and others are mentioned as a thank you on a new post on the subject.

Hopefully magicJack will resolve this soon. El Capitan has been in beta testing for quite a while, so good luck. Reverting to Maverick or Yosemite is possible but beyond my capabilities. Hello from Mexico! Any suggestions as to what my friend should do? I thank you in advance! This according to Bob Brannon, another commenter. Why not provide guests with a phone with the magicJack connected directly to your router? The new Mac OS will be released today September 30th, For the past 2 to 3 weeks my phone does not allow incoming calls.

What I did was deleted the app and re-upload it it hoping that it would fix the situation. But it only made it worse. This is my only means to contact my family in the states. Is there some type of upgrade going on? How can I fix this as soon as possible? I need your help desperately.

A couple ideas: 1. Have you tried using your magicJack from your laptop at home? If it works either way, the problem may be either with your router. It comes across as more likely a setting on your router. There may be problems with your STUN settings. This is a setting only chat support can check. Message states that the installer has an error. Stephen, thanks for this update. When i try to reactivate my magicjack Go i get an error when processing my payment.

Gook luck! Maybe you should pause everyone charges until your stuff works. Thank You. I too am a magicJack customer. My site is free! Most of the tutorials on the web recommends the Bluestacks app and I might be tempted to recommend it too, because you are more likely to easily find solutions online if you have trouble using the Bluestacks application on your computer. Now that you have downloaded the emulator of your choice, go to the Downloads folder on your computer to locate the emulator or Bluestacks application.

Once you have found it, click it to install the application or exe on your PC or Mac computer. Now click Next to accept the license agreement.

Follow the on screen directives in order to install the application properly. If you do the above correctly, the Emulator app will be successfully installed.

Now, open the Emulator application you have installed and look for its search bar. Now, press the Install button and like on an iPhone or Android device, your application will start downloading. Now we are all done. You will see an icon called "All Apps". Click on it and it will take you to a page containing all your installed applications.

You should see the icon. Click on it and start using the application. Mac user! The links are provided in step one. Need help or Can't find what you need?

To use mobile apps on your Windows 11, you need to install the Amazon Appstore. Once it's set up, you'll be able to browse and install mobile apps from a curated catalogue.

If you want to run android apps on your Windows 11, this guide is for you. Was the setup process hard? Simply download the APK directly and install via emulator. Follow the best guide for this here ». Download now and login to magicApp with your existing magicJack email and password to make and receive calls.

Use magicApp on devices running iOS10 or higher. Follow us on Twitter magicJack or on Facebook Facebook. They are developing a whole new version By jfne fjfnf Pcmac user. Needs Work By specialistn Pcmac user. Toggle navigation PC Apps. Table of Contents:. If there is no native version, proceed to step 3.

Install the Amazon Appstore from the Microsoft Store here ». Selecting "Get" will begin the installation of the App and will automatically install Windows Subsystem for Android too. After installation, the Amazon Appstore and the Windows Subsystem for Android Settings app will appear in the Start menu and your apps list.

Open the Amazon Appstore and login with your Amazon account. Open the app page by clicking the app icon. Click "Install". Top Pcmac Reviews. I do not understand why it is impossible to delete this app and stop autorenew. I was online forever trying to get the info and there are so many easy ways to renew an account, even without needing to log in the site or be registered, but it seems they make deleting impossible. To keep you stuck forever and paying them?

Also, this app never ever worked for me. I got it cause I moved overseas and wanted to have a local number for everyone back home.